Reservation Cancellations
Flexible Rates
- Advance Notice: Cancellations made at least 24 hours before the scheduled check-in time will incur no penalty.
- Late Cancellations/No-Shows: If you cancel less than 24 hours before check-in or fail to arrive, a fee equivalent to the first night’s stay will be charged.
Non-Refundable Rates
- Policy: Payments for non-refundable rates are final and cannot be refunded. Modifications to the booking are subject to availability and may incur additional charges.
Refund Process
- Eligibility: Refunds are processed based on the original method of payment.
- Timeline: It may take up to 14 business days for the refund to appear in your account, depending on your bank’s processing times.
Group Bookings
- Group Cancellation Policy: Specific terms apply to group bookings (typically defined as 5 or more rooms) and are outlined in the group booking agreement. Please refer to your agreement or contact our reservations team for details.
Special Circumstances
- Force Majeure: In events of natural disasters, governmental actions, or other extraordinary circumstances, cancellations may be subject to special consideration. Please contact us directly for assistance.
Contact Us
For any questions or assistance with cancellations and refunds, please contact:
Magnet Hotel
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]